Proenza Schouler Repair Fee

Sorry to hear your product is in need of repair! Once the invoice of this fee plus shipping is completed we will begin processing your repair.

Repair Policy:

All items are quality controlled and checked for faults before they are shipped to customers. Should you receive an item that is not in perfect condition, please contact customer care within 14 days of receiving the item.

Proenza Schouler offers a repair service for handbags and small leather goods purchased from proenzaschouler.com and any Proenza Schouler boutique up to one year from the date of purchase. If within this period you detect a fault, we will assess the issue and repair the product without charge. Please note that this policy does not cover normal wear and tear, misuse or theft. For items purchased more than one year ago, we offer repairs for a fee based on an assessment of the repair request. All repair requests must include original proof of purchase.

To get your repair assessed, visit one of our two Proenza Schouler flagship stores located in New York, or send an email to client.services@proenzaschouler.com. For repair requests sent to client.services@proenzaschouler.com, we will notify you to ship the bag once the assessment is complete. We recommend that you insure and track your shipment, as we are not liable for missing shipments. Once the repair is complete, we will ship the repaired product back to you.

Any products purchased from a Proenza Schouler authorized retailer must be returned to the store where the item was purchased. The original proof of purchase is required for all repairs. Proenza Schouler does not provide a repair service for products purchased through unauthorized retailers.

At Proenza Schouler, we strive to provide our customers with the highest quality product. In order to guarantee the quality of the repairs, please kindly note that Proenza Schouler handles repairs exclusively in-house by our artisans in our dedicated workshops. Repairs may take up to 12 weeks due to the delicate nature of our products, and we thank you for your patience.